When you plug an USB flash drive, USB external hard drive, USB keyboard, USB Mouse into Windows 10 computer, it pops a warning window error 'USB device not recognized'.
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When this happened, normally it means the Windows system cannot identify the USB device model and name, so it cannot provide a driver software or program to support this device. So if your USB device is not working, you need to fix the USB device unrecognized problem to make it runs well.
Contents:
At first, you need to make sure this USB device is not broken, the USB cable and port are well. You can test it in another laptop or desktop.
Method 1: Change another USB Port
If it cannot be recognized, try to Plug out your USB device and change another USB port to have a try. The computer will detect this device again. Maybe it can be recognized and will install the USB driver automatically. If this cannot solve your problem, it is normal. Go ahead to find another way.
Method 2: Remove Power Supply
If this way can solve your problem, you are so lucky.
1. Remove Power Supply or Laptop Battery.
For desktop and laptop, you can shut down the computer and plug out the Power Supply from the PC Supply Hub. And wait for several seconds. If you are not using Power Supply in laptop, you can take out the laptop battery.
2. Restart Computer.
3. Reconnect the USB device to Computer. That’s all.
Method 3: Uninstall and Reinstall USB Drivers
Sometimes, maybe your plugged one USB flash drive or another USB device which is conflicted with other USB devices, so you can uninstall USB drivers and use rescan for hardware changes to reinstall it again.
1. Enter device manager.
2. Expand Universal Serial Bus controllers, and find the USB controller below the Universal Serial Bus controllers tree, right-click to choose Uninstall to remove it.
3. Find other USB controllers and follow the same steps to remove them one by one.
4. Restart your computer after you uninstalled all the USB controller devices.
After computer rebooted, the system will automatically scan for hardware changes and reinstall USB controller drivers that you have uninstalled.
Method 4: Reinstall Generic USB Hub Driver
Updating the Generic USB Hub driver by installing the compatible USB device driver will solve the USB's unknown device problem. Of course, someone cannot find the Generic USB Hub in the Universal Serial Bus controllers tree, you can try other ways.
1. Expand Universal Serial Bus controllers, and find Generic USB Hub device. Normally, there are several same Generic USB hubs here.
2. Right click Generic USB hub, and follow the next steps: Update Driver Software > Browse my computer for driver software > Let me pick from a list of device drivers on my computer to enter the updated Generic USB hub window.
3. In this window, select Show compatible hardware and it will list the compatible model, choose Generic USB Hub, and then click Next.
After that, windows will automatically install the compatible USB driver.
4. Return to the device manager to find other Generic USB Hub, and follow the above steps to install the drivers.
All installed, you can return to the device manager, you will find the USB unknown device is installed correctly.
Method 5: Reset USB Root Hub Power Management
Sometimes, because you allow computer to turn off USB devices to save power, so when you connect the USB device to computer, it will not be recognized. So you need to set it again.
1. Expand Universal Series Bus controllers, and find USB Root Hub device.
2. Right-click USB Root Hub, and choose Properties.
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After that, windows will automatically install the compatible USB driver.
3. In USB Root Hub Properties window, choose Power Management tab.
4. Disable the computer to turn off this device to save power.
5. Return to other USB Root Hub, cancel this option one by one.
Please remember, after you unchecked it to see if your USB flash drive or other devices can be recognized. If not, please select it again.
Method 6: Disable USB Selective Suspend Settings
1. Type Power in search box and choose Power Options to enter power options controlling panel fast.
2. In the power plan you are using items, click Change plan settings.
Here we can see this computer uses the balanced power plan which is the recommended option.
3. Click Change advanced power settings.
Of course, the other option restored settings can help you keep all the options as default.
4. Click USB settings to expand it, and then expand USB selective suspend settings. You will see the Plugged in and On battery items.
For Desktop: Set the Plugged in as Disabled
For Laptop: Set the On battery as Disabled
5. Click OK button.
Method 7: Update Motherboard Chipset Drivers
The motherboard connects with all the devices, so updating the motherboard chipset drivers sometimes can help you solve the USB device unrecognized problem.
You can enter the device manager and expand the System devices, and find the Chipset Family device to update it.
If you do not know the chipset device, you can try to use Driver Doctor to help scan your computer to update all drivers.
Summary:
Usually, the USB device not recognized is caused by driver issue. Whatever it is, the USB driver error or chipset driver error. After plugging the USB device into the computer, use Driver Doctor to scan your computer, it will automatically download and update all the error drivers.
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Hello Newegg,
We regret for the inconvenience. Let me assist you to resolve the issue.
To be able to assist you better, let us know a few more details on the below questions.
- What do you mean when you say 'I am migrating from a Dell Inspiron (Haswell) laptop to an Asus UX501VW'?
- Which Windows troubleshooter did you mean when you say 'USB troubleshooter'?
- Did you check if you are using a Power saving option from the available Windows power schemes? If so, change it to high performance scheme.
As an initial recommendation, I suggest you to follow the below steps and check if it helps to resolve the issue.
1. Press Windows Key + R and type devmgmt.msc in the Run dialog box to open Device Manager.
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2. In the Device Manager window, expand Universal Serial Bus controllers and look for your USB device, do a right click over it, select Properties.
3. In the property sheet, switch to Power Management tab and uncheck the option Allow the computer to turn off this device to save power. Click OK and exit.
If it still does not help, I suggest you to check for the Device Status of all the individual devices under USB controller and check if any of the devices is in the state The drivers for this device are not installed along with a Device Status code.
Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box.
Now, follow the below method and check if it helps to resolve the issue.
Method 1
Disconnect all other peripheral devices connected to the PC and check if the issue still persists.
Next, run the Hardware and Device Troubleshooter
Follow these steps to run the Windows in built troubleshooter. Although not a USB troubleshooter in particular, but helps to identify any potential driver related issues present in your PC.
a) Write Troubleshooting in the search box and hit enter.
b) Click on Troubleshooting tab.
c) Click on view all option on the upper left corner.
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d) Select the Hardware and Device option from the list.
e) Click Next to run the Hardware and Device Troubleshooter.
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Method 2
Next, check if updating the USB drivers present in your PC helps to resolve the issue. Follow the below steps.
- First of all, Press Windows logo + R from keyboard. It will open RUN.
- Now type devmgmt.msc and press Enter to open Device Manager.
- You will see all the driver list of your PC. Expand USB Host Controller
Update driver
Double click on your USB driver in Device Manager. Then Click on Driver tab and select Update.
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Reference: Update drivers in Windows 10
Also, check for the latest available drivers directly from the manufacturer's website.
Method 3
Windows has in built Driver Verifier as well to identify problematic drivers. The Driver Verifier Manager, tests each specified driver at startup. If it detects a problem, it identifies it and then stops it from running. Here's how:
1. Type verifier in Windows Start menu Search box and hit Enter.
2. Navigate to Create Standard Settings > Click Next > Automatically select unsigned drivers > Next.
3. At last you have two options Cancel or Finish.
- If you click on Cancel, no changes are made to your system configuration.
From the list which is presented, you can manually try to Roll back, Update, Disable or Uninstall the Driver.
- If you click on Finish, then restart the system, you may be presented with an error message.
This will include the name of the buggy driver along with an error code.
4. Now reboot the system in to update, disable or uninstall the particular driver.
5. Type verifier/reset in Windows Start Menu Search and hit Enter to disable the Driver Verifier Manager.
Write to us with the updated status and the required information related to USB driver issues for us to be able to assist you further.
Thank You.